IT support is needed in most businesses to tackle issues related to systems and technological equipment. In most companies, 97% of IT issues can be resolved remotely via phone call, email, or live chat. This means that you can resolve your IT issues without having on-site personnel standing by. From getting directions on how to operate certain equipment to getting help to troubleshoot your system, you can solve your problems via a dedicated team of professional consultants at the end of the helpline. When things get tougher and a remote IT team needs extra assistance, you can then settle for on-site personnel to solve your IT issues.
You may be considering if remote IT support services is a good choice for your company. Here are some benefits of remote IT support for you and your business:
An in-house IT personnel can be quite expensive as you also need to incur extra fee for the specialists’ salaries and company benefits. You should also hire quite a few IT specialists to tackle different types of issues, such as network support, technical support, and cyber security. With remote IT support from IT services providers, they are considered contractors that you only need to pay on a monthly contract with the service providers. This way, you do not have to take care of their bonuses and other insurance bills, making it more cost-efficient and fuss-free for your company.
However, you should also take note that remote IT support services do not address hardware issues, in the rare cases that they happen. For hardware issues, you will need an on-site team to physically assist with the problem. However, most IT problems are software-related; thus, it is not essential to have an IT support specialist always on stand-by in your company.
When you have an on-site IT support, it means you have a personnel or a team that will be on your beck and call whenever you need them. The main benefit of having an on-site team is that you can get instant access to your IT support, giving you peace of mind and a sense of security. If the problem lies with the hardware, they can also quickly address and resolve the issues.
With on-site IT support, they may not be readily available outside working hours. And if they are, this means you need to pay an extra amount of salary for them. This makes it difficult for you if you are facing issues when you are working overseas or overtime. And in the case that you only need simple support, waiting for on-site support may take longer time than remote IT support.
Now that you know the differences between remote IT support and on-site IT support, you might be considering what kind of IT support services you need. Instead of hiring your own IT team, you can opt for outsourcing your IT support, as they come with many benefits:
With the increasing importance of IT solutions in business, finding the right IT support will help you improve your business operations. When you are looking for a technical solutions partner, be sure that you find a reliable service provider that offers a variety of support systems, including remote and on-site support. Adventus offers both remote and on-site IT support services that will help you tackle all your technical issues, making sure your business is safe and secured at all times. Contact us now for more inquiries on outsourced IT support services!