What is IT Support?

Living in a technologically advanced era, you would have heard the term IT Support Services time and again. IT (Information Technology) Support is basically a broad term that refers to assistance with technology-related services and products. Such services would include maintaining and monitoring computer networks and systems, diagnostics of software and hardware configuration, and installing systems.

• How Does It Work?

  IT Support companies mainly work in two ways: executing preventative measures against future IT problems or fixing immediate IT problems. IT Support management services and solutions providers work in tandem with your business strategy, keep your network secure from potential cyber threats, determine which security solutions would work best for your organization, and install and monitor those solutions.

Key Changes in the IT Outsourcing Industry

• Rise of Cloud Computing

  The evolution of business operations continues to be driven by advancements in technology and the demand for flexibility. In Singapore and beyond, hybrid work environments have become the norm, blending on-site and remote work to boost productivity and meet employee preferences. This shift underscores the critical role of cloud computing in modern workplaces.

  Cloud computing is no longer just an option but a cornerstone for organizations aiming to remain competitive in today’s digital-first landscape. However, it brings challenges, requiring expertise in security, compliance, migration, troubleshooting, and system optimization. To address these, many businesses rely on outsourced IT support, gaining specialized skills without overburdening internal teams.

  As we approach 2025, the IT outsourcing industry continues to gain momentum, with cloud computing serving as a critical enabler for outsourcing strategies. According to LinkedIn, 92% of G2000 companies (the world’s largest 2000 public companies) use IT outsourcing services to support and optimize their operations. This trend reflects the value of IT outsourcing in accessing expertise, reducing costs, and ensuring robust, future-ready IT systems.

• Need for Specialized Cybersecurity Services

  As businesses continue adopting new technologies and migrating critical infrastructure to the cloud, the threat of cyber-attacks has grown significantly. Cybercriminals are constantly finding sophisticated ways to exploit vulnerabilities, putting sensitive data and systems at risk. For companies in Singapore, this is especially pressing as they work to comply with stringent regulations such as the PDPA and GDPR (General Data Protection Regulation), which require robust data protection measures.

  One effective approach is to engage outsourced IT support to strengthen cybersecurity measures. Partnering with a trusted provider of cybersecurity services, like Adventus, ensures that businesses not only secure their cloud environments but also stay compliant with evolving regulations.

• Need for Progressive Web Apps

  The demand for better user experience increases the need for PWA (Progressive Web Apps). As businesses adapt to evolving customer expectations, outsourcing IT support services is becoming critical to stay ahead in developing these technologies.

• Investing in Enhanced Experience with AI and IoT

  In 2024, the shift toward digital-first business strategies continues to accelerate, with companies focusing on enhancing user experiences and adapting to evolving consumer behaviors. Online shopping and digital services have solidified their place in everyday life, prompting businesses to invest in cutting-edge technologies like AI and IoT. These tools help create personalized experiences, streamline operations, and meet the growing demand for online goods and services, making them essential for staying competitive in the modern market. Outsourcing IT support allows companies to tap into the expertise needed to implement and manage these advanced systems efficiently.

• Specialized Boutique Software Companies

  While some prefer dealing with one IT outsourcing company, there are others who prefer working with multiple vendors. However, specialized IT outsourcing services are gaining popularity as companies are looking for skilled outsourcing partners who can ensure quality.

• Decentralized IT Support Models

  As workforces become more distributed, traditional centralized IT support models often struggle to meet the speed and scale needed. To stay competitive, many companies are turning to outsourced IT support to access global expertise and ensure seamless, 24/7 service. Outsourcing IT helps businesses navigate the complexities of managing decentralized teams while keeping their technology infrastructure robust and responsive.

Why Should You Consider Outsourcing IT Support?

The use of technology and specialized equipment is becoming essential for companies to keep pace with the changing times. Even if a company has the resources to gain the required skills, there might not be enough time to train and hire staff. Very few small companies have the resources required for implementing all the services and systems needed in-house as the costs of software licenses and subscriptions and hardware maintenance are very high. While bigger companies have resources, smaller companies will benefit by outsourcing IT activities. Having said that, irrespective of the size of an organization, the ideal solution to getting future-ready and becoming agile would be to outsource IT Support.

Here are some reasons why you should consider outsourcing IT Support:

• Reduce IT Costs

  While it might seem that building an in-house IT team is less expensive than outsourcing IT Support services, it’s actually expensive to install IT infrastructure with servers, security, storage, networks, and other components. On the other hand, while outsourcing IT Support services, you only pay for what you use, thereby reducing costs. Servicing, updating and maintaining an in-house IT infrastructure will require fixed capital expenditure annually, over and above the cost of set-up. This also makes outsourcing a better option.

• Reduce Labour Costs

  When you’re employing a company dedicated to providing IT Support services, they bring with them highly skilled workers at a fraction of the labour-related costs. Maintaining a large in-house IT department is expensive as it involves factors like accounting for salaries, hiring and training new employees, and keeping the team up to date with current trends. Also, hiring temporary IT Support employees might not be a good idea because temporary employees, no matter how highly skilled, are not familiar with your specific work environment.

• Reduce Worry and Anxiety

  Companies who provide IT Support services have in-depth knowledge about security and compliance issues and know how to pre-empt and avoid risks. With a skilled IT services provider, worries like a computer crash, data getting lost, security threats, and internet issues are all taken care of, and services are up and running smoothly.

• Versatility

  An outsourced IT Support service provider can adapt to the changing needs of your business quickly and help improve business processes. As IT outsourcing companies spend a significant amount of time learning new skills, updating themselves, and improving on previous techniques, they can bring their experience, expertise and knowledge to your company.

  When companies try to maintain all of the IT work in-house, they spend time in implementation, research and development, resulting in not only higher costs but also higher time consumption. Which means, the customers are made to bear this additional cost, which in turn makes the business less competitive as far as prices are concerned. When you focus on the business rather than time-consuming processes of learning and handling something specialized like IT Support, you will be able to offer more to your consumers.

Why Engage Adventus?

Adventus, an Information and Communications Technology (ICT) Solutions and Services Provider with a strong network of technology partners, excellent domain expertise, a comprehensive range of services and differentiated value propositions, aims at making the world a better place by keeping ourselves updated with present and futuristic IT trends.

That’s what makes Adventus unique and different from the others.

Adventus is one of the most customer-focused organizations in the industry and we believe in delivering quality services to our customers, going that extra mile if necessary. From IT Infrastructure, Cybersecurity, Cloud, IP Telephony, Internet, Voice, Mobile, Print Equipment (Copiers & Printers) to Surveillance (CCTV), Access Control (Door & Building) — we offer all IT-related solutions under one roof. The fact that we have been named the Best IT Service Provider by Singapore Business Review for 7 years in a row, is proof of our customer-centricity. With a comprehensive range of round-the-clock ICT services, Adventus believes in building long-lasting relationships with its customers.

To meet the quality standards that the future will dictate, having an outsource partner to share risks and create better value together, instead of creating an in-house team for IT Support, will be the way to go forward. Why not leverage technical expertise and offer excellence? Reach out to Adventus — we have all the IT solutions that a smart business would require.