1.    Time Consuming from Managing Multiple Brands

Simah Asia was using copiers and printers from Canon, HP, and Epson, hence, they had to liaise with different vendors for troubleshooting and support.  It was cost-prohibitive and time consuming for Simah Asia to establish rapport with more than one vendor. Not only did the company incurred initial cost of set up by using different vendors, much time was spent on communication and management of vendors. 

2.    Copiers Not Running at Optimum Speed – Affects The Business Productivity

As the copiers in Simah Asia were already more than 5 years old, the users had experienced frequent issues such as printing, scanning, or fax issues. They had also experienced connectivity issues as well as receiving error codes at times when they tried to print documents.  These issues affect the productivity level of the business. 

In addition, as copiers requires regular preventive maintenance, the cost of maintaining their existing ones became more expensive than purchasing a new one. 

3.    Effort in Manually Replacing the Toners

When any of the copier machines in Simah Asia runs low or empty, they would need to manually replace the toners themselves. As there were no reminders to alert them when the toner will be low or empty, sometimes they would forget to purchase spare toners to store in the office. 

• Provision of One Single Trusted Service Provider
  With Adventus as a single point of contact for Simah Asia’s print infrastructure and document output, the company has benefited from having fewer devices to manage, lower costs and improved productivity.

• Replaced Existing Copiers with New Ones
  To increase the productivity and enhance cost savings, Adventus had replaced Simah Asia’s existing copier (Canon, HP Laserjet, HP Laserjet Pro and Epson Pro) with new Konica Minolta and HP Multifunctional Printers. 

• Employing Adventus Remote Monitoring Tools
  Adventus team proactively manage Simah Asia’s consumables usage remotely by keeping track of their consumption rate and setting a threshold for their replenishment. When the threshold is reached, an alert will be automatically fired into Adventus delivery system. 

• Automatic Toner & Consumables Delivery
  With Adventus Automatic Consumables Delivery Service, the toners and ink cartridges would be delivered to Simah Asia when an alert is activated to deliver a replacement consumable to the company. Our dedicated team will load the consumable for the company.