With over five decades of experience in the heavy equipment and power systems industries, TSL makes use of a wide range of IT solutions and services to keep their operations going smoothly and efficiently. However, this vast IT environment exposed the company to the following challenges:

Managing Multiple Brands and Vendors
TSL had a separate vendor for their phones, IT infrastructure and was also using copiers and printers from a mixture of brands. A lot of time was spent on communication and management of the multiple vendors for troubleshooting and support. It was also cost-prohibitive to establish rapport with the different vendors, with initial set up costs incurred with each of them.

Providing Clear and Actionable Reports
With their current multi-branded print environment with multiple vendors, there was little to none accountability in terms of print usage breakdown, outgoing / incoming call breakdown and tracking of IT issues faced. This made it difficult to measure the internal objectives and to provide accurate figures to their management.

Building a Flexible and Scalable IT Environment
TSL is constantly expanding, with a quality policy to continually seek to improve processes and business effectiveness as their guiding principle. They needed an IT vendor that is flexible and able to keep up with their demands, regardless of the size or location.

Improving Phone Users’ Satisfaction
TSL was using normal analog phones, which only had basic calling functions and no display screens. They also used a common extension, with one line shared among a couple of users.

• Adventus as Tractor’s One Single Trusted Service Provider
  TSL’s entire IT environment will now have a single point of accountability, with Adventus as a single point of contact. This results in many benefits for TSL, such as fewer devices to manage, standardize, lower costs, budget consolidation and improved productivity, with only one consolidated invoice to pay.
  
  This All-in-One package includes the following integrated suite of IT services:
   • Managed Print Solution
   • Free hardware replacement for all hardware failure (Phones)
   • Free remote MACD (Move, Add, Change and Delete)
   
• Guaranteed Adventus Service Level Agreement & Management Reporting
  With a defined Service Level Agreement (SLAs) that clearly outlines the performance standards that Adventus is obliged to meet, performance metrics are established along with timely and accurate monthly reports. These reports keep TSL regularly updated on Adventus’ performance and serves as a guide on how to better improve the services.
   
• IT Remote Monitoring Services  
  Adventus also employs remote monitoring tools, allowing us to constantly monitor TSL’s IT systems and resolve any disruptions or potential issues immediately and proactively.
   
• Technology Refresh for End-User Phone Devices
  End-user phone devices used in TSL are upgraded to the latest technologies. Instead of having one extension shared among multiple users, they now have a virtual extension. This ensures that users constantly have access to devices that work flawlessly and are up to date.