As a regional office of Toyota, Toyota Motor Asia Pacific Pte Ltd manages manufacturing companies, finance companies and distributors which deal with passenger cars, commercial vehicles, automobile parts and accessories in Asia.
Since its foundation, Toyota has acted in accordance with its Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services. Hence, performing in global markets while contributing to the betterment of communities.
Lockdowns and work-from-home arrangements as a result of the Covid-19 pandemic necessitated the IT management team at Toyota to redesign and revamp the traditional support strategies employed to support their 800 computer end-users. Toyota needed a new support model that was able to see them through the pandemic but still relevant after it.
1. More IT manpower required
With computer users working from home suddenly, cases and service requests surged while IT teams rushed to reconfigure systems to adjust to a slew of new business needs sprouting up overnight. When on-site engineers fell ill or were quarantined, more IT manpower resources were required to take their place.
2. Further strain on resources when engineers fell ill or were quarantined
When engineers fell ill or were quarantined, they were usually out of action for a prolonged period of time, causing further strain to the already heavily stretched resources.
3. Shortage of IT professionals in the market
Companies of all sizes were all in need of additional IT manpower resources and began hiring aggressively while many foreign IT professionals decided to return home causing a huge shortage of IT professionals in Singapore.
4. Support needed beyond office hours
Many computer users were working longer hours and needed support beyond normal office hours.
After weighing different options and evaluating proposals from technology partners, a decision was made to outsource Toyota’s IT End-User Support to Adventus.
Reliable, Continuous Support with No interruption
Better End-User Experience and Faster Resolution
Access to the Diverse Expertise of a Big Team with specialization across multiple IT disciplines
Access to state-of-the-art systems and tools
Clear performance visibility
Insights into IT end-user trends and issues
Toyota's guiding principle has always been Mobility for ALL, and having Adventus as a fantastic partner in recent years has helped Toyota realize this even more. With their relentless and accommodating services, we were able to successfully realize the concept of "Flexible Work Mobility" thus we could effectively Move Your World.
says Mr Muliady Ciptrowijoyo, General Manager of Toyota Motor Asia Pacific