All moving parts of communications such as voice, video, and data can be integrated into one single product or solution. With integration comes seamless communication enabling the right kind of communication medium using the right kind of device such as a terminal, desk phone, or mobile.

• Multiple touch points for customer service to ensure first call resolution.

• Delight your customers with multichannel communication. Customers choose their preferred mode of communication knowing that regardless of the channel they use, their requests will be processed quickly and efficiently.

• Eliminate communications bottlenecks to accomplish business goals more efficiently and effectively.

• Presence provides information about the availability and accessibility of someone you need to contact. For example, a colleague is in a call and the best way to reach him immediately is via Instant Messaging.

• Unify and converge communication methods even across geographic locations.