Thanks a lot for your help and support. We would not reach the current stage without your support. Thanks to Rachel also for her support on our urgent requests.
The list looks good to me, However, I would like to request for briefing of process and workflow in case of Support Requests related to Phone System, Network/IT Related issues.
We're already familiar with Adventus for the managed printing as we have been your customer for printing services for years.
Thanks and regards,