The purpose of this letter is to formally commend Mr Jackson Low and the engineers (Mr Gavin Tse, Mr Alan Teow and Mr Ashek) for their excellent service provided to HTL Manufacturing Pte Ltd.
Jackson has taken time to carefully study every piece of our printer usage requirements before recommending a cost effective leasing plan for our Company. This will definitely helps our Company to better manage our printing cost. Thanks for being careful in handling the details to ensure a smooth transition in the machine replacements. We are very pleased that the deliveries have far exceeded our expectation.
Your engineers have taken an extra mile to help us with the removal of the existing machines and we really appreciate the kind gesture. I must say that the engineers have been very fast and efficient at work, to have the replacements done within two working days.
What particularly impressed me was the team’s commitment to deliver and uphold the service value, with such pleasant disposition during and after the machine deployment.
In closing, I believe that Jackson, Gavin, Alan and Ashek truly deserve to be commentated for their excellent customer service and support. Candice Toh