Dear Janet/Gordon,

I want to compliment Ms Janet on her professionalism and determination in getting this contract. She has displayed sincerity and assurance throughout and accommodated to my request very promptly. To be honest, our contract was neglected for a few years after it was awarded and I did not see any follow up or good after service by any of the Accounts manager except for queenie from CS. I value after service very much as it shows sincerity.

Thanks.