Vista - I am having problems running my Adventus Software on my Windows Vista Machine. It installs fine, but does not Run and I receive an error?
When I try to run Piano Suite or Children's Music Journey after it's been installed, it asks me to insert the CD?
Why can’t I hear anything when I press the keys on my piano keyboard? (MIDI Input issue)
Why can’t I print pieces from the Piano Player?
Why do I hear an echo when I play notes on my keyboard? It sounds like two instruments playing at the same time.
Can Non-Administrators use the software on Windows 2000, Windows XP Pro or Windows Vista?
The keyboard volume isn't loud enough, even though my speakers are turned up loud enough to hear other things on my PC?
Does Piano Suite run on Windows 2000/XP/Vista?
Where can I find Software updates and or Patches?
My keyboard doesn’t connect to my computer or it doesn’t work with the software?
Vista - I am having problems running my Adventus Software on my Windows Vista Machine. It installs fine, but does not Run and I receive an error?
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This is a permissions setting within Windows Vista.
What you will need to do is re-install the software by exploring your CD Drive instead of installing through the AutoRun, right click on the Windows Installer file and select ‘Run as Administrator’.
Once installed create a shortcut on your desktop or by using the start menu shortcut, right click on the shortcut and select properties.
Within the first tab click on the Advanced button and make sure ‘Run as Administrator’ is selected, hit ok and Apply, then under the compatibility tab make sure the ‘Run this program in compatibility mode’ is selected for Windows XP Service Pack 2, hit OK and apply the changes, this should allow you to just double click the shortcut icon and run the program smoothly. Any more questions or if you need assistance with this please give me a call at my number below.
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Why can’t I hear anything when I press the keys on my piano keyboard? (MIDI Input issue)
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Select MIDI Input and Output Devices using the configuration utility that has been installed along with Piano Suite:
-Newer Piano Suite versions:
1. Open the Keyboard Config Wizard
2. Click Start at the end of the Wizard's wand.
3. Follow instructions.
If you are connecting your keyboard:
Via USB direct from the keyboard.
-If there is nothing listed for MIDI Input devices close the Keyboard Config Wizard program, make sure your cables are secure, and that the keyboard is on, and then start the Keyboard Config Wizard program again. If there are still not MIDI Input devices listed, please make sure you have the drivers for your keyboard properly installed. (You may have to contact your keyboard's manufacturer for details.)
Via a USB-MIDI adapter.
-If there is nothing listed for MIDI Input devices close the Keyboard Config Wizard program, make sure your cables are secure, and that the keyboard is on, and then start the Keyboard Config Wizard program again. If there are still not MIDI Input devices listed, please make sure you have the drivers for your adapter properly installed. (You may have to contact your USB-MIDI adapter's manufacturer for details.)
-If a MIDI input for your USB-MIDI adapter is listed, yet input does not seem to be working, try switching which MIDI cable you have plugged into your keyboard's MIDI output port. (Switch In and Out cables around.)
Via a 15-pin Game-port.
-Typical Game-port MIDI cables require that the MIDI INPUT end be plugged into the MIDI OUTPUT port on the keyboard. Please double check this configuration.
-If there is nothing listed for MIDI Input devices, your sound card may not support MIDI In, or may require updated drivers.
-Compatible soundcards include most Creative Labs, Turtle Beach, Yamaha, and Ensonic. Any SoundBlaster compatible card will do, but some cards do not support MIDI In. Some cards used in Compaqs, Gateways, and IBM Aptiva's, have required replacing. Not all computer support people will be able to determine this for you - be persistent.
-If one or more input options are available, and the software still doesn't seem to be responding, you may have to download and install the latest driver from the soundcard’s manufacturer.
-If this does not work, the PC to keyboard issue my stem from the keyboard or cable.
-Some audio generators, like the VIA AC97, may only work if you enable MIDI (MPU-401) in your computer BIOS. (check the user manual, or with the PC manufacturer to find how to change BIOS settings)
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Why can’t I print pieces from the Piano Player?
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Some printers do not initialize correctly. A work-around solution for this is to install the drivers for a second printer on your system. These steps will install a “generic” text-only printer:
1. Click Start --> Settings --> Printers
2. Double click “Add New Printer” icon and follow the directions to add a local, generic printer
• choose Generic for manufacturer
3. To print a piece from Piano Player, select “Printer setup” and select the new generic printer that just you installed.
4. Click OK.
5. Select Printer setup again and choose the actual printer on your system.
6. Click OK.
7. Click Print.
Newer HP Laser printers have an option in their setup to use PCL 5 or PCL 6. Set this option to use PCL 5 and music should print correctly.
NOTE: The 65+ licensed pieces included in Piano Suite cannot be duplicated (or printed) due to copyright laws.
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Can Non-Administrators use the software on Windows 2000, Windows XP Pro or Windows Vista?
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Yes, but you must allow the users read & write permissions for the users folder.
Once complete, members of the group "Users" will be able to run the software.
If any patches are already installed, jump to Step 4.
1. Login as Administrator
2. Install Piano Suite and or CMJ
3. You may require software upgrades or patches to be installed which you can download here.
Changing the security permissions of the Piano Suite folder to allow "Users" modify rights.
4. Right click on the Piano Suite folder or CMJ Folder (default: C:Program FilesPiano Suite or C:Program Filescmj)
Select Properties
Select the Security tab.
In the Name box select "Users"
Make sure the Allow column has a check-mark for Modify
5. Using Regedt32.exe, change the security permissions to allow "Users" Full Control of the HKEY_LOCAL_MACHINESoftware Adventus registry key.
Click on the Start Menu.
Select Run.
Type in "regedt32" and hit OK.
This will open up a program called Registry Editor.
Select Window.
Select HKEY_LOCAL_MACHINE.
A Window labeled HKEY_LOCAL_MACHINE should come to the front.
Double click on SOFTWARE to expand the tree.
Click once on Adventus.
Select Security from the Registry Editor Menu.
Select Preferences.
This should bring up a window with the title Permissions for Adventus.
In the Name box select "Users".
In the Permissions box, Make sure Allow has a check-mark for Full Control .
Please contact technical support if more assistance required
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Does Piano Suite run on Windows 2000/XP/Vista?
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Version 2.5 is no longer supported, and will not work on XP or Vista. A patch can be downloaded that will update the software to run on XP (the patch is equivalent to ver. 2.66).
(Customers wishing to upgrade should contact and inquire about our generous CD exchange program.)
Version 2.6 is no longer supported, but once the online patch has been installed (~version 2.9 equivalent), the software will check for upgrades if run while the computer is connected to the Internet. The auto update will enable Piano Suite to run on Vista.
Version 2.9 is supported. It does not require a download, because it will automatically check for updates if run while the computer is connected to the Internet. The auto update will enable Piano Suite to run on Vista.
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My keyboard doesn’t connect to my computer or it doesn’t work with the software?
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Most Keyboards connect via USB, which will normally be detected and installed as soon as you plug in the keyboard. If not then make sure all the driver software is installed for the keyboard, restart the PC and connect your keyboard.
Older keyboards have a MIDI connection, a small round connector with 5 pins. This means you need a MIDI to USB adapter. Install the software driver for the MIDI to USB adapter, restart your PC, connect the adapter between the musical keyboard and to the USB port on your computer, and turn your PC back on.
Once this is done, the operating system will detect your keyboard. Now you need to 'select' the musical keyboard from within Children's Music Journey. From the main menu, click the tools icon, and choose sound setup. Select your keyboard as the MIDI input, and select the most appropriate MIDI output. Test the output first using the test button, then test the input by pressing a key on the keyboard.
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