If possible, include this information and we will resolve your issue faster:

Software version - found on your CD-ROM
Keyboard brand & model
Keyboard to computer connection - Gameport, MIDI, USB, or serial port
Computer information - find it [ Windows Start/Programs/Accessories/System Tools/System Information ]
Operating system - Win 95, 98, XP, etc...
CPU processor family - Pentium I, II, etc...
Video card type
Sound card type
Any "error messages"